An Associate Member’s Story

The Citizens Advice Bureau Petone has been a member of the Petone community for the last 40 years. Located in Community House in Britannia Street, we have 24 volunteers who give their time to listening and understanding our clients’ needs. We try to help people to know and understand their rights and obligations and how to use this information to get the best outcomes.  We offer free and confidential information, advice and support to anyone who makes contact with us. We aim to empower our clients to be able to work through whatever situation they have found themselves in by providing information and options. 

Locally we have many clients that use our service regularly either to use our telephone, have help filling in forms or writing letters and sometimes it is just a listening ear that is needed. Others come to us with a specific question – Where is the nearest Kindergarten? What social activities are available in the area? So, our knowledge of our local community is as important as knowing where to find information relating to things like immigration and employment rights….and we also have some clients who have more complex issues. All our volunteers take the time to listen and understand what the client is looking for and then, using the available resources, provide options for the client to investigate. We have access to legal advice and provide a Justice of the Peace clinic 5 days per week. 

We’re at 6 Britannia Street, Petone: ph 04 568 8877 / / OPEN: Monday to Thursday 9.30 am – 4.00 pm, and Friday 9.30 am – 2.00 pm Or visit one of our Outreach clinics: Wainuiomata Library Clinic: every Friday from 11.00 am – 1.00 pm Bob Scott Retirement Village: monthly on every 2nd Tuesday from 10.00 am – 1200 noon Eastbourne Library Clinic: monthly on every 3rd Tuesday 11.00 am – 1.00 pm Weltec Campus Clinic: monthly on every 4th Tuesday 11.00 am – 1.00 pm 

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